Cisco Agent Desktop 6.2
Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is easy to deploy, configure, and manage. Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, ...
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Contact Center Call Flow Diagrams Download
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27MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
28EDGE Diagram Reader 6.2
The EDGE Diagram Reader is a special version of EDGE Diagrammer that can read, display, and print diagrams but cannot be used to edit them. It is provided entirely FREE of charge for anyone to use and distribute as they choose. It will never time-out ...Freeware -
29RFFlow Flowchart Software 5.06
RFFlow is the ideal program for creating a wide variety of flowcharts, organization charts, and diagrams for education, business, and industry. It's easy to draw and edit charts with RFFlow. Simply drag a shape from a stencil to your chart. Shapes in ...$49.00 -
30PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
31StarTrinity SIP Tester 3.1
Call flow is specified by CallXML script where one can design various situations which can cause failure of SIP stack which is being tested. The SIP tester runs on any Windows PC without special hardware and simulates application server, media server, ...Freeware -
32Call Reminder Pro 2.42
Call Reminder provides a fast and convenient way to schedule reminders for virtually any occasion. Great for professionals or anyone else needing a little more organization in their busy schedule. Call Reminders - Quick creation of callback reminder ...$2.99 -
33RFFlow 5.06.5.7
RFFlow is the ideal program for creating a wide variety of flowcharts, organization charts, and diagrams for education, business, and industry. It's easy to draw and edit charts with RFFlow. Simply drag a shape from a stencil to your chart. Shapes ...$49.00
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34Voicent IVR Studio 1.0
Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership.Freeware -
35JIRA Helpdesk Client 1.0
Main Features: - New user-interface designed specifically for a helpdesk environment; - Drag-and-drop customer fields and format them to suit any layout - including TABS, attachments and comments; - Quickly locate your Customer details using an easy search-by-example screen; - Instantly see the "big picture" for your Customer - associated projects and linked issues relating to your Customer are instantly accessible and arranged by project; - Create linked issues (linked to the customer) with a single click; - Linked issues can automatically inherit the security settings from the Customer details - so that users with access to issues belonging to a subset of customers can automatically have access to all issues linked to those customers; - Use conditional formatting to highlight important information to your helpdesk operators (such as "Support Suspended", "Gold Support" or "VIP Customer") or perhaps to emphasize any special notes about that customer; - Add customers as issues in a Customer project instead of a project user - that way you can track as much information as you need - such as addresses, contact details per customer.$69.00 -
36MyHaccpPlan 2.1
Select the processing steps using a complete and up to processing steps database (More then 476 processing steps) and create all of the process flow diagrams with an easy to use flow diagram engine.$895.00 -
37IP Office Customer Call Reporter
IP Office has a web based applications suite that delivers contact center reporting, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.Freeware -
38AdventNet ManageEngine VQManager
It allows you to monitor VoIP network for voice quality, bandwidth usage, call traffic, incomplete calls, answer delay, voice bandwidth usage and other metrics. It supports SIP (Single In-line Package) and Real-time Transport Protocol, H.323 and Skinny ... -
39Rander Reports 1.1
It can also have facilities like Call blocking, forwarding, transfer, etc. Now, the Rander Reports program is a freeware that can be used with Rander software. -
40Recover Deleted SMS Messages
Simcard file backup utility restores lost or accidentally deleted data including important contact numbers, call information (missed, received, dialed, call duration, time) with exact date and time. Simcard information rescue tool works with Phoenix ...$69.00 -
41PSM Quest x64 6.9
Not just the basics, but a complete work-flow integrating many of the high end extras you would pay for elsewhere - Seniors, Wedding, Schedule, Financial tracking, invoicing, Client and Inventory Management, Portrait and Session Processing just to name ...$39.95 -
42Vireo 1.0
You donOCOt have to do complex steps to call a contact. With Vireo you just select the contact and call, and it just works! Complete Call Log: Vireo provides you with a very easily accessible call log. All your calls through Vireo will be grouped ...Freeware -
43WX iNova Desktop Opus 7.0
Control Center Content. Professional financial manager. Map of activities and businesses. Quick notes. Phonebook. Schedule of commitments. Meaning of words. Personal trainer. Programs and folders by surname. Center tasks and shortcuts. 5 ways to deal ...$99.90 -
44Raptivity Standard Pack 4 7.4
This pack helps to present information using various presentation aids, overview visuals and interactive diagrams.. Challenge the learners, test their knowledge and seek feedback, present the content in a compelling and visual way, animate content and ...$295.00 -
45ReliaSoft Xfmea 5.1
Xfmea enables you to transfer relevant data between your Design FMEAs and Process FMEAs and also provides integrated utilities for related analyses such as Design Verification Plans (DVP&Rs), Design Reviews Based on Failure Mode (DRBFMs), Process Flow Diagrams and Control ... -
46SMT IT Works Database Manager 2.5
Database ManagER is a SQL Server database management utility that has basic database management functionality and patch management. Database ManagER will Backup and Restore, Attach and Detach, Create, Clone, Delete and Rename DBs. Database ManagER also ...$99.99 -
47Powersim Studio 7.0
- Build models with continous, discrete and now also instant calculations (series variables) using graphical stock-and-flow diagrams. - Run your simulations making reference curves and rewind the simulation back to a cue point when making an unfortunate ... -
48iNexus Client 1.2
The provision of the documented API allows the client to use their existing software, such as CRM packages, mortgage loan packages or highly specialized Collections packages as a tightly integrated part of the contact center solution.$733.00 -
49Crib Sheet 1.05.13
Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view ...Freeware -
50Voxeo VoiceObjects Developer
- Graphical, object based development, including tools for call flow and VUI design, media management, testing and simulation. - Integrate call flows with any back-end system, CTI (computer telephony integration) and call control platform using CCXML.